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My Corporate Account

How do I place a website order using my corporate account?
Will I still get an invoice?
How do I set up a corporate account?
How long do I have to pay my invoice?
How do I settle my invoice?
What happens if I forget to pay my invoice?

How do I place a website order using my corporate account?

Corporate Account holders should have their Altec Account Number and Personal Contact Number ready as they prepare to order on the website. These are five digit numbers, which will have been confirmed to you when you set up your account, and appear on our invoices and statements.

Simply navigate to the product(s) you need, then press the 'buy' button next to that product. Alternatively, if you know the product codes of what you need to order, you can use our Speedbuy facility to construct your order even more quickly. You can access this facility by following the Speedbuy link above. Your 'basket' will then be displayed.

Continue 'buying' until your order is complete, then press the 'Checkout' button and follow the instructions. You should click on the ‘Altec Corporate Account’ button when you are ready to select your payment method. You will need to enter your account information on the form provided.

Once we have processed your order, you will receive an email to confirm when your order will be despatched. We will advise you if there will be a delay in despatching your order, for instance if an item is not available from stock.

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Will I still get an invoice?

Yes, we will post a VAT invoice to the address you have given us.

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How do I set up a corporate account?

Altec can quickly and simply set up credit account facilities for your convenience.

Our payment terms are 30 days net monthly (invoices payable on or before the end of the month following invoice date) and all accounts are maintained in GB Pounds Sterling.

Limited companies should contact us with the following details:

• Registered Company Number
• Where registered (England & Wales, Scotland, Northern Ireland, U.K.)
• Registered office address

They should also provide:

• The name of an initial purchasing contact at the company
• Telephone, fax and email contact details for that person
• A delivery address for your orders to be despatched to, if different from the registered office address.

An Account Number will be advised to you as soon as we have verified your details and entered them onto our system. You are then free to order via the website, following the ‘Altec Corporate Account’ option.

We regret that credit accounts are not available to companies outside of the United Kingdom. It is our policy to trade with them on a proforma basis. Alternatively, orders can be placed on the website quoting a valid credit or debit card in payment.

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How long do I have to pay my invoice?

Our payment terms are 30 days net monthly. This means that invoices should be paid on or before the end of the month following the date of the invoice. For example, an invoice dated 18th March should be settled on or before 30th April.

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How do I settle my invoice?

You will receive a statement by post at the end of each month if you have purchased from us during that month, or if there are outstanding invoices from previous months.

You can settle the outstanding balance on your monthly statement by cheque, which should be posted to the Sales Office address, or by bank transfer (BACS) direct to Altec’s bank account as detailed on the statement.

If you have not received an invoice that is shown on your statement, you can contact the Sales Office and we will send you a duplicate invoice by email, post or fax.

Please note that we do not accept credit or debit cards in settlement of a 30-Day Net Monthly Account. If you wish to pay by credit card you should use the ‘Credit Card’ option on our website when completing your purchase.

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What happens if I forget to pay my invoice?

We will contact you in writing if you are late in settling your account. You should tell us if there is any reason why you have failed to settle an invoice within the expected time. You may find your account is temporarily put ‘on stop’, which means that we will be unable to process further orders until the overdue invoice has been paid. We do not ‘chase’ late payments by telephone.

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